Hawaii Pharm - Nature Heals. The World's biggest choice of liquid herbal extracts.
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FAQ

Important Information:

  • We ship all orders from Hawaii, USA with USPS (United States Postal Service).
  • We ship usually the same business day.
  • Domestic delivery usually takes 3-5 days, but we do not guarantee the speed of delivery.
  • We ship worldwide excluding the following countries: North Korea, Afghanistan, Morocco, Iran, Irak, Sudan, Cuba, Syria, Uganda, Morocco.
  • Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
  • Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
  • USPS does NOT deliver on Sundays or Federal Holidays.
  • Hawaii Pharm is not responsible for packages held by Customs.
  • Hawaii Pharm does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges.

Discreet Shipping:

All orders are processed securely and discreetly by a Hawaii Pharm representative. Providing correct contact, billing and shipping information will ensure a smooth transaction. Any information that is missing may delay the order until all information is collected and processed. All orders will be wrapped in secure unmarked containers. There are no visible markings that indicate the content of the parcels.

Free shipping:

We offer free shipping on all orders placed in the continental U.S. Hawaii and Alaska on orders that exceed $35.00. Free Shipping option is not available for international addresses.

Return:

If you would like to return an item please use this link: Return Item

We will gladly accept returns caused by our error. Please notify us within 5 days of receipt of goods.

Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable.

Shortages:

Please report shortages within 5 days of receipt of goods.

Damages:

Please report damaged goods immediately and save the original packaging in the event that a claim is filed.

Welcome to Hawaii Pharm LLC website (the "Website"). By accessing the Website you acknowledge that you have read, understand and accept the Privacy Policy.

This Privacy Policy describes information practices for this Website and is designed to assist you in understanding how Hawaii Pharm LLC collects, uses and safeguards the personal information which you provide to Hawaii Pharm LLC through the Website.

What information do we collect?

  • We collect information from you when you register on the Website, place an order, sign up for our newsletter, respond to a survey or communication such as e-mail, or participate in another Website feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address,phone number, credit card information or other information. We do not collect your credit or debit card information. This information transmitted directly to payment processing companies.
  • We use"cookie files" to enhance your experience and gather information about visitors and items in a shopping cart. We may collect non-identifiable and personal information through cookie and other tracking technologies. A cookie is an alphanumeric identifier that a website can transfer to a user's hard drive through a user's browser. You can set your browser to notify you before cookie is received, giving you an opportunity to decide whether to accept the cookie. You may also set your browser to turn off cookie, although our Websites will not then work properly.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, or use certain other Website features in the following ways:

  • To personalize your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other Website feature.

Information Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. In addition, all sensitive/credit information you supply is transmitted via 256-Bit Secure Socket Layer (SSL) technology and then encrypted into our databases using an encryption code, to be only accessed as stated above.

Correcting Information

If at any time you would like Hawaii Pharm LLC to update or correct your personal information or cease the collection, use or disclosure of your personal information, feel free to contact us as provided below in the "Contact Us" section.

You can also delete all of your online account information from our database, just sign into the "My Account"section of our Website and remove your shipping addresses, billing addresses& payment information. Please note that we may maintain information aboutan individual sales transaction in order to service that transaction and for record keeping.

We do not sell, rent or lease any customer’s information or visitor lists to third parties.

Changes

Hawaii Pharm LLC reserves the right to change the Privacy Policy at any time, in its sole discretion. Changes are effective immediately upon posting of the modified text on the Website.

Contact Us

Our Location
Hawaii Pharm LLC
Hawaii Pharm LLC

1154 Keeaumoku St, Honolulu, HI 96814, USA

View Google Map
Telephone
+1-88888-92591 (Toll free)
Opening Times
Please place your order on the website.
We accept only online orders 24x7x365.
Our customer service hours are: from 9:00 am to 6:00 pm Monday to Friday (HST - Hawaiian Standard Time).
However, we are closed on all USA and Hawaii public holidays.

Comments
Please feel free to contact us using the form below if you have any questions or need any assistance. We will do our best to respond to your questions as soon as possible. We usually respond within a few hours, although weekends may take longer.
Contact Form
Hippocrates: "Nature itself is the best physician."
Hawaii Pharm LLC - Nature Heals. Highest Quality Herbal Products Since 2008.