Hawaii Pharm - Nature Heals. The World's biggest choice of liquid herbal extracts.
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GENERAL QUESTIONS

Important Information:

  • We ship all orders from Hawaii, USA with USPS (United States Postal Service).
  • We ship usually the same business day.
  • Domestic delivery usually takes 3-5 days, but we do not guarantee the speed of delivery.
  • We ship worldwide excluding the following countries: North Korea, Afghanistan, Morocco, Iran, Irak, Sudan, Cuba, Syria, Uganda, Morocco.
  • Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
  • Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
  • USPS does NOT deliver on Sundays or Federal Holidays.
  • Hawaii Pharm is not responsible for packages held by Customs.
  • Hawaii Pharm does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges.

Discreet Shipping:

All orders are processed securely and discreetly by a Hawaii Pharm representative. Providing correct contact, billing and shipping information will ensure a smooth transaction. Any information that is missing may delay the order until all information is collected and processed. All orders will be wrapped in secure unmarked containers. There are no visible markings that indicate the content of the parcels.

Free shipping:

We offer free shipping on all orders placed in the continental U.S. Hawaii and Alaska on orders that exceed $35.00. Free Shipping option is not available for international addresses.

Return:

If you would like to return an item please use this link: Return Item

We will gladly accept returns caused by our error. Please notify us within 5 days of receipt of goods.

Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable.

Shortages:

Please report shortages within 5 days of receipt of goods.

Damages:

Please report damaged goods immediately and save the original packaging in the event that a claim is filed.

Welcome to Hawaii Pharm LLC website (the "Website"). By accessing the Website you acknowledge that you have read, understand and accept the Privacy Policy.

This Privacy Policy describes information practices for this Website and is designed to assist you in understanding how Hawaii Pharm LLC collects, uses and safeguards the personal information which you provide to Hawaii Pharm LLC through the Website.

What information do we collect?

  • We collect information from you when you register on the Website, place an order, sign up for our newsletter, respond to a survey or communication such as e-mail, or participate in another Website feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address,phone number, credit card information or other information. We do not collect your credit or debit card information. This information transmitted directly to payment processing companies.
  • We use"cookie files" to enhance your experience and gather information about visitors and items in a shopping cart. We may collect non-identifiable and personal information through cookie and other tracking technologies. A cookie is an alphanumeric identifier that a website can transfer to a user's hard drive through a user's browser. You can set your browser to notify you before cookie is received, giving you an opportunity to decide whether to accept the cookie. You may also set your browser to turn off cookie, although our Websites will not then work properly.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, or use certain other Website features in the following ways:

  • To personalize your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other Website feature.

Information Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. In addition, all sensitive/credit information you supply is transmitted via 256-Bit Secure Socket Layer (SSL) technology and then encrypted into our databases using an encryption code, to be only accessed as stated above.

Correcting Information

If at any time you would like Hawaii Pharm LLC to update or correct your personal information or cease the collection, use or disclosure of your personal information, feel free to contact us as provided below in the "Contact Us" section.

You can also delete all of your online account information from our database, just sign into the "My Account"section of our Website and remove your shipping addresses, billing addresses& payment information. Please note that we may maintain information aboutan individual sales transaction in order to service that transaction and for record keeping.

We do not sell, rent or lease any customer’s information or visitor lists to third parties.

Changes

Hawaii Pharm LLC reserves the right to change the Privacy Policy at any time, in its sole discretion. Changes are effective immediately upon posting of the modified text on the Website.

OUR PRODUCTS

Hawaii pharm products are not standardized liquid extracts that represent the full-spectrum of the original plant. Unfortunately there is no precise information about the percentage of  all the compounds in the extract but 1 ml of liquid extract contains extractives of about 330 mg of dried plant material.


Yes, all Hawaii Pharm products are natural and don't contain any chemical additives. They don’t contain GMO, gluten, artificial colors, heavy metals, preservatives, pesticides, fertilizers.

Each and every batch of raw plant material is analyzed using organoleptic (sensory) and laboratory methods. When the herb arrives at the facility, it is immediately quarantined for QC review. At this point a qualified Quality Control member will extract samples for immediate testing in the laboratory.  The final product is subject to a complete set of tests for safety and purity.

Alcohol is a powerful and effective extractant which is able to extract fats, resins, waxes, most alkaloids as well as many other plant components. In addition, alcohol serves as an excellent preservative which maintains medicinal properties for many years. Moreover, alcohol is quickly absorbed by the body so the therapeutic effect comes almost instantly.

The company uses 50-60%  organic alcohol and vegetable glycerin so the final products contain about 25% of alcohol.

Glycerin is an integral part of all fats and oils of animal and vegetable origin. Glycerin is very sweet, has soothing properties and is therefore ideal for children and non-alcohol users. Glycerin has good preservative properties, extracts vitamins and minerals from plants.

Alcohol and alcohol-free products are equally effective. The main difference is that alcohol-free version doesn't contain alcohol. The solvents are only glycerin and water. The extracts based on glycerin are sweetish because of the natural property of glycerin. Such extracts turn out to be rather sweet even though there is absolutely no sugar in them. Moreover, tinctures based on alcohol have longer shelf life (about 5 years) than glycerite extracts (about 3 years in the fridge).

The company uses both certified organic alcohol and pharmaceutical grade one. In both cases they use alcohol of the highest purification that is passed through several stages of distillation. The only difference between these two types of alcohol is the presence or absence of the organic certificate. None of the most advanced and super-equipped laboratory can find any advantages in the certified organic alcohol over the alcohol that hasn't received this certificate. Instructions to the use of the certified organic alcohol is more a marketing strategy rather than providing customers with any real benefits.

The company uses Pure - Kosher - USP (pharmaceutical grade) - Food Grade - Non GMO Vegetable Glycerin distilled from palm products. It meets a minimum purity specification of 99.7+%.

One serving is equal to 20-30 drops or 1 ml of the product.

You should take 20-30 drops (1 ml) three times a day or as directed by your practitioner. The best way to use liquid herbal tinctures is to put the suggested amount in a glass of water, tea, or juice and drink the entire contents. Tinctures can also be administered directly into the mouth without the assistance of water, however some tinctures are unpalatable which is why most people prefer to dilute them into a beverage.

Hawaii Pharm products are intended only for medicinal purposes. They shouldn't be used as flavorings or aromatising agents.

You should keep the products out of the reach of children. Alcohol-based tinctures should be stored in a cool dry place and alcohol-free products are to be refrigerated after opening.

Alcohol-based tinctures normally can be stored for up to 5 years.

Alcohol-free (glycerin-based) extracts typically have a 3 year shelf life.

The company uses a traditional method of extraction – maceration.

The dry plant material / menstruum ratio is 1:3 which means that 1 ml of the product contains about 330 mg of dried herb.

We produce mother tinctures, while homeopathic products are made via serial dilution of mother tinctures with water. 

Certified Organic means that the herbs have been grown in an environment with no use of synthetic or toxic substances. Wildcrafted means that the plants  have been collected from the wild where they grow naturally.

They are manufactured in the FDA registered facility, USA, Hawaii.

Yes, all tinctures are extracts, but not all extracts are tinctures. An extract is a substance produced by extracting a part of a raw material using such solvents as glycerin, vinegar, ethanol or water. A tincture is an alcoholic extract of plant or animal material. To qualify as an alcoholic tincture, the extract should have a percentage of ethanol not less than 25–60%.

Contact Us

Our Location
Hawaii Pharm LLC
Hawaii Pharm LLC

Honolulu, HI 96821
USA

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Telephone
+1-88888-92591 (Toll free)
Opening Times
Please place your order on the website.
We accept only online orders 24x7x365.
Our customer service hours are: from 9:00 am to 6:00 pm Monday to Friday (HST - Hawaiian Standard Time).
However, we are closed on all USA and Hawaii public holidays.

Comments
Please feel free to contact us using the form below if you have any questions or need any assistance. We will do our best to respond to your questions as soon as possible. We usually respond within a few hours, although weekends may take longer.
Contact Form
Hippocrates: "Nature itself is the best physician."
Hawaii Pharm LLC - Nature Heals. Highest Quality Herbal Products Since 2008.