All orders are processed securely and discreetly by a Hawaii Pharm representative. Providing correct contact, billing and shipping information will ensure a smooth transaction. Any information that is missing may delay the order until all information is collected and processed. All orders will be wrapped in secure unmarked containers. There are no visible markings that indicate the content of the parcels.
We offer free shipping on all orders placed in the continental U.S. Hawaii and Alaska on orders that exceed $35.00. Free Shipping option is not available for international addresses.
If you would like to return an item please use this link: Return Item
We will gladly accept returns caused by our error. Please notify us within 5 days of receipt of goods.
Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable.
Please report shortages within 5 days of receipt of goods.
Please report damaged goods immediately and save the original packaging in the event that a claim is filed.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, or use certain other Website features in the following ways:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. In addition, all sensitive/credit information you supply is transmitted via 256-Bit Secure Socket Layer (SSL) technology and then encrypted into our databases using an encryption code, to be only accessed as stated above.
If at any time you would like Hawaii Pharm LLC to update or correct your personal information or cease the collection, use or disclosure of your personal information, feel free to contact us as provided below in the "Contact Us" section.
You can also delete all of your online account information from our database, just sign into the "My Account"section of our Website and remove your shipping addresses, billing addresses& payment information. Please note that we may maintain information aboutan individual sales transaction in order to service that transaction and for record keeping.
We do not sell, rent or lease any customer’s information or visitor lists to third parties.
Q. Are the products 100% natural?
A. Yes, all Hawaii Pharm products are natural without any chemical additives. They don’t contain GMO, gluten, artificial colors, heavy metals, preservatives, pesticides, fertilizers.
Q. Are Hawaii Pharm extracts standardized?
A. Hawaii pharm products are not standardized liquid extracts that represent the full-spectrum of the original plant. Unfortunately there is no precise information about the percentage of all the compounds in the extract but 1 ml of liquid extract contains extractives of about 330 mg dried plant material.
Q. Are the extracts tested for heavy metals or contaminants?
A. Each and every batch of raw plant material is analyzed using organoleptic (sensory) and laboratory methods. When the herb arrives at the facility, it is immediately quarantined for QC review. At this point a qualified Quality Control member will extract samples for immediate testing in the laboratory. The final product is subject to a complete set of tests for safety and purity.
Q. Are the products organic? Which organization certifies them?
A. Yes, the products are mostly organic. The certifying authority is Oregon Tilth Certified Organic, which is fully accredited with the USDA National Organic Program.
Q. Why does the company use alcohol in their herbal products?
A. Alcohol is a powerful and effective extractant which is able to extract fats, resins, waxes, most alkaloids as well as many other plant components. In addition, alcohol serves as an excellent preservative which maintains medicinal properties for many years. Moreover, alcohol is quickly absorbed by the body so the therapeutic effect comes almost instantly.
Q. How much alcohol is there in alcohol-based tinctures?
A. The company uses 50-60% organic alcohol and vegetable glycerin so the final products contain about 25% of alcohol.
Q. What is the role of glycerin in herbal extracts?
A. Glycerin is an integral part of all fats and oils of animal and vegetable origin. Glycerin is very sweet, has soothing properties and is therefore ideal for children and non-alcohol users. Glycerin has good preservative properties, extracts vitamins and minerals from plants.
Q. What is the difference between alcohol-based and alcohol-free extracts?
A. Alcohol and alcohol-free products are equally effective. The main difference is that alcohol-free version doesn't contain alcohol. The solvents are only glycerin and water. The extracts based on glycerin are sweetish because of the natural property of glycerin. Such extracts turn out to be rather sweet even though there is absolutely no sugar in them. Moreover, tinctures based on alcohol have longer shelf life (about 5 years) than glycerite extracts (about 3 years in the fridge).
Q. What type of alcohol is used in Hawaii Pharm herbal extracts?
A. The company uses both certified organic alcohol and pharmaceutical grade one. In both cases they use alcohol of the highest purification that is passed through several stages of distillation. The only difference between these two types of alcohol is the presence or absence of the organic certificate. None of the most advanced and super-equipped laboratory can find any advantages in the certified organic alcohol over the alcohol that hasn't received this certificate. Instructions to the use of the certified organic alcohol is more a marketing strategy rather than providing customers with any real benefits.
Q. What type of glycerin is used in Hawaii Pharm herbal extracts?
A. The company uses Pure - Kosher - USP (pharmaceutical grade) - Food Grade - Non GMO Vegetable Glycerin distilled from palm products. It meets a minimum purity specification of 99.7+%.
Supposed Use and Dosage
Q. What is the size of one serving?
A. One serving is equal to 20-30 drops or 1 ml of the product.
Q. How should I take it?
A. You should take 20-30 drops (1 ml) three times a day or as directed by your practitioner. The best way to use liquid herbal tinctures is to put the suggested amount in a glass of water, tea, or juice and drink the entire contents. Tinctures can also be administered directly into the mouth without the assistance of water, however some tinctures are unpalatable which is why most people prefer to dilute them into a beverage.
Q. Can I use the products as flavorings?
A. Hawaii Pharm products are intended only for medicinal purposes. They shouldn't be used as flavorings or aromatising agents.
Q. How should I store Hawaii Pharm extracts?
A. You should keep the products out of the reach of children. Alcohol-based tinctures should be stored in a cool dry place and alcohol-free products are to be refrigerated after opening.
Q. What is the shelf life of alcohol-based tinctures?
A. Alcohol-based tinctures normally can be stored for up to 5 years.
Q. What is the shelf life of alcohol-free extracts?
A. Alcohol-free (glycerin-based) extracts typically have a 3 year shelf life.
Extraction method and ratio
Q. What method of extraction is used?
A. The company uses a traditional method of extraction – maceration.
Q. How much dry plant material is there per serving?
A. The dry plant material / menstruum ratio is 1:3 which means that 1 ml of the product contains about 330 mg of dried herb.
Postal address only for returns: 1627 Ala Wai blvd 302, Honolulu, HI 96815, USAView Google Map