All orders are processed securely and discreetly by a Hawaii Pharm representative. Providing correct contact, billing and shipping information will ensure a smooth transaction. Any information that is missing may delay the order until all information is collected and processed. All orders will be wrapped in secure unmarked containers. There are no visible markings that indicate the content of the parcels.
If you would like to return an item please use this link: Return Item
We will gladly accept returns caused by our error. Please notify us within 5 days of receipt of goods.
Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable.
Please report shortages within 5 days of receipt of goods.
Please report damaged goods immediately and save the original packaging in the event that a claim is filed.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the Website, or use certain other Website features in the following ways:
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. In addition, all sensitive/credit information you supply is transmitted via 256-Bit Secure Socket Layer (SSL) technology and then encrypted into our databases using an encryption code, to be only accessed as stated above.
If at any time you would like Hawaii Pharm LLC to update or correct your personal information or cease the collection, use or disclosure of your personal information, feel free to contact us as provided below in the "Contact Us" section.
You can also delete all of your online account information from our database, just sign into the "My Account"section of our Website and remove your shipping addresses, billing addresses& payment information. Please note that we may maintain information aboutan individual sales transaction in order to service that transaction and for record keeping.
We do not sell, rent or lease any customer’s information or visitor lists to third parties.
Hawaii pharm products are not standardized liquid extracts (tincture) that represent the full-spectrum of the original plant.
Yes, all Hawaii Pharm products are natural and don't contain any chemical additives. They don’t contain GMO, gluten, artificial colors, heavy metals, preservatives, pesticides, fertilizers.
is a powerful and effective extractant which is able to extract fats, resins,
waxes, most alkaloids as well as many other plant components. In addition,
alcohol serves as an excellent preservative which maintains medicinal
properties for many years. Moreover, alcohol is quickly absorbed by the body so
the therapeutic effect comes almost instantly.
The company uses 40-60% alcohol and vegetable glycerin so the final products contain about 25-35% of alcohol.
is an integral part of all fats and oils of animal and vegetable origin.
Glycerin is very sweet, has soothing properties and is therefore ideal for
children and non-alcohol users. Glycerin has good preservative properties,
extracts nutrients and minerals from plants.
and alcohol-free products are equally effective. The main difference is that
alcohol-free version doesn't contain alcohol. The solvents are only glycerin
and water. The extracts based on glycerin are sweetish because of the natural
property of glycerin. Such extracts turn out to be rather sweet even though
there is absolutely no sugar in them. Moreover, tinctures based on alcohol have
longer shelf life (about 5 years) than glycerite extracts (about 3 years in the
company uses ethyl alcohol of the highest purification that is passed through
several stages of distillation.
company uses Pure - Kosher - USP (pharmaceutical grade) - Food Grade - Non GMO
Vegetable Glycerin distilled from palm products. It meets a minimum purity
specification of 99.7+%.
One serving is equal to 20-30 drops or 1 ml of the product.
should take 20-30 drops (1 ml) three times a day or as directed by your
practitioner. The best way to use liquid herbal tinctures is to put the
suggested amount in a glass of water, tea, or juice and drink the entire
contents. Tinctures can also be administered directly into the mouth without
the assistance of water, however some tinctures are unpalatable which is why
most people prefer to dilute them into a beverage.
Pharm products are intended only for medicinal purposes. They shouldn't be used
as flavorings or aromatising agents.
should keep the products out of the reach of children. Alcohol-based tinctures
should be stored in a cool dry place and alcohol-free products are to be
refrigerated after opening.
tinctures normally can be stored for up to 5 years.
(glycerin-based) extracts typically have a 3 year shelf life.
Usually we use a traditional method of extraction – maceration. In some cases we use ultrasonic extraction and vacuum concentration methods.
Usually the ratio is:
dry plant material / menstruum - 1/3 but may vary from one herb to another.
We produce mother tinctures, while homeopathic products are made via serial dilution of mother tinctures with water.
Certified Organic means that the herbs have been grown in an environment with no use of synthetic or toxic substances and certified by special agency. Wildcrafted means that the plants have been collected from the wild where they grow naturally.
They are manufactured in the FDA registered facility, USA, Hawaii.
Yes, all tinctures are extracts, but not all extracts are tinctures. An extract is a substance produced by extracting a part of a raw material using such solvents as glycerin, vinegar, ethanol or water. A tincture is an alcoholic extract of plant or animal material. To qualify as an alcoholic tincture, the extract should have a percentage of ethanol not less than 25–60%.
Generally, herbal tinctures are taken between meals. Thus, tinctures should not be in competition with food in the stomach and the digestive process. However, some herbs are best taken before meals. For example, bitter herbs help to produce hydrochloric acid and other digestive enzymes. Other herbs are to be taken before bedtime to give rest and a more peaceful sleep. Be aware of the dosage notation for each herb for specific directions on timing.
Here are some herbs with suggested timing:
Barberry: Before meals
Gentian: Before meals
Ginseng: Between meals
Chamomile: Before bed
Kava: Between meals
Lavender: before bed
Milk Thistle: Between meals
Peppermint: After meals
Senna: Before bed
St. John's Wort: Between meals
Valerian: Before bed
We do not guarantee delivery of international shipments. You order international packages at your own risk. Confirmation of sending the package is a tracking number. After the package has departed from our post office, we relieve ourselves of all responsibility for its delivery, including time, customs clearance, loss and damage during transit to the recipient. If you do not agree with these conditions do not place an order.
Please contact us using the button in the lower right corner if you have any questions or need any assistance.
Shipping address (returns, letters, etc):
7040 Hawaii Kai Dr #25730
Honolulu, HI 96825