Shipping & Return
Important Information:
All orders are insured for the appropriate value upon shipping. In the unfortunate event that the shipper identifies your order (by tracking number) lost, damaged, and/or stolen, refunds and/or replacements will not be processed prior to the shipper confirming the claim process can be initiated. In some instances your assistance may be REQUIRED in order for a claim to be processed. Failure to provide requested information/documentation/photos to either Extreme Reloading and/or shipper representative may result in the refund and/or replacement not being issued.
- We ship all orders from Hawaii, USA with USPS (United States Postal Service).
- We ship usually the same or next business day (the handling time might be increased)
- We offer free domestic shipping only for orders over $50
- Domestic delivery usually takes 3-5 business days.
- We ship only to US, Canada, some European countries, Australia, New Zeeland, Japan, China.
- Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
- Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
- USPS does NOT deliver on Sundays or Federal Holidays.
International Orders
- Hawaii Pharm is not responsible for packages held by Customs.
- Hawaii Pharm does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges! CUSTOMS and all costs and risks involved in delivering goods from the seller's premises to their destination are the buyer's responsibility!
- We do not guarantee delivery of international shipments. You order international packages at your own risk. Confirmation of sending the package is a tracking number. After the package has departed from our post office, we relieve ourselves of all responsibility for its delivery, including time, customs clearance, loss and damage during transit to the recipient. If you do not agree with these conditions do not place an order!
Discreet Shipping:
All orders are processed securely and discreetly by a Hawaii Pharm representatives. Providing correct contact, billing and shipping information will ensure a smooth transaction. Any information that is missing may delay the order until all information is collected and processed. All orders will be wrapped in secure unmarked containers. There are no visible markings that indicate the content of the parcels.
Free shipping:
We offer free shipping on all orders placed in the continental U.S. Hawaii and Alaska on orders that exceed $50.00. Free Shipping option is not available for international addresses.
Returns:
In order to initiate the return, customers need to create a return request in their customer profile order history page on our website and receive the Return Merchandise Authorization
(RMA) number, or fill out the form on the Products Returns page:
RETURN. You may also contact Customer Support for assistance.
Wholesale Orders
- Wholesale sized products are subject
to a 15% restocking fee when returned, so as a precaution, prior to placing a wholesale order, the customer needs to verify the suitability and compatibility of the product by ordering a retail sized product for product testing.
- For all orders exceeding $150, designated as wholesale orders, we mandate shipping with USPS Signature Required. This policy ensures the security and confirmation of delivery for your substantial investment. Should a customer decline the option for Signature Required shipping, they accept full responsibility for the order once it is dispatched, including any risks associated with delivery. From the moment the order is shipped and a tracking number is issued, our responsibility for the order's delivery is waived, transferring all liability to the customer. This condition is established to protect both our customers and our business, ensuring that high-value orders are delivered securely and acknowledged upon receipt.
Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable so real cost of shipping will be deducted from the refund amount even if you got free shipping as promotion when you placed an order.
Shortages:
Please report shortages within 5 days of receipt of goods.
Damages:
Please report damaged goods immediately and save the original packaging in the event that a claim is filed. Please take some pictures of damaged box and products.
Please note:
Once the order is placed you may cancel it within 24 hours after the payment, but the order cannot be cancelled once it's processed and the status is changed to "shipped". If you want a refund for your order after it's been processed - you may refuse the package upon arrival or return it and we will issue a refund once the package is returned to us.
Cancelled orders can be subjected to an up to 20% restocking fee. We spend our time and resources to process your orders: using packing materials, purchasing shipping labels, and labor, and restocking fee is a compensation for the work that's already done to process your order.