Shipping & Return

Important Information:

• We ship all orders from Hawaii, USA with USPS (United States Postal Service).
• We ship usually the same or next business day.
  
• Domestic delivery usually takes 3-5 days, but we do not guarantee the speed of delivery.
  
• We ship worldwide excluding the following countries: North Korea, Afghanistan, Morocco, Iran, Irak, Sudan, Cuba, Syria, Uganda, Morocco, Nigeria.
• Orders are processed for shipment during normal business hours only (Mon - Fri, excluding Holidays).
• Customers are responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.
• USPS does NOT deliver on Sundays or Federal Holidays.
• Hawaii Pharm is not responsible for packages held by Customs.
• Hawaii Pharm does not pay for international duty, Customs clearance, brokerage fees or taxes. The customer is responsible for any such charges.

Discreet Shipping:

All orders are processed securely and discreetly by a Hawaii Pharm representative. Providing correct contact, billing and shipping information will ensure a smooth transaction. Any information that is missing may delay the order until all information is collected and processed. All orders will be wrapped in secure unmarked containers. There are no visible markings that indicate the content of the parcels.

Free shipping:

We offer free shipping on all orders placed in the continental U.S. Hawaii and Alaska on orders that exceed $35.00. Free Shipping option is not available for international addresses.

Return:

If you would like to return an item please use this link: Return Item

We will gladly accept returns caused by our error. Please notify us within 5 days of receipt of goods.

Opened products for the health, medical and safety reasons cannot be returned, restocked and refunded. We accept return only if bottle is not opened and shrink-band seal is not broken. Shipping costs are non-refundable so real cost of shipping will be deducted from the refund amount even if you got free shipping as promotion when you placed an order.

Damages:
Please report damaged goods immediately and save the original packaging in the event that a claim is filed. Please take some pictures of damaged box and products.